Frequently asked questions

Frequently asked questions

If you can’t find the question you are looking for, don’t hesitate to contact us

Q

Privacy policy.

A

Signs In A Minute will not sell your contact information. We use the information collected from the online forms, to respond to customer inquires.

Q

What art files can I send in for quotations or orders.

A

The best files to send us are vector line art files with all fonts converted to curves in ai, eps, editable pdf. All files should be created to actual size. 

Q

Signs In A Minute send an art approval drawing.

A

Production, will not begin until you have approved the drawing. By phone or email.

Q

What is your return policy.

A

Our signs and products are custom made to order for specific customers, we do not accept returns. All sales are final. No refunds.

Q

Cancellations Policy.

A

We start the production process immediately after we receive your sign order. Because of this, we can not allow any order cancellations.

Q

Shipping Claims.

A

If an item should arrive damaged. Do not use. Contact the shipping company immediately. All claims for loss or damage must be filed with the common carrier used for shipment. Please retain original packaging. Signs In A Minute will not be liable for damages incurred during shipping on carriers.

Q

Will I need a sign company to install my new sign ?

A

Typically, the answer is no. Most cities allow our clients to install their signs without the involvement of sign companies. When a local sign company involvement is necessary. Signs In A Minute can solicit bids from qualified installers in your area and provide these quotes to you. The choice is always yours. Our signs are designed and shipped so that they can be easily installed. Your individual situation needs to be investigated prior to your ordering your new sign.

Q

Shipping.

A

All signs are shipped UPS, FedEx or Motor freight, directly to you. When your order has been sent for delivery, you will be contacted with the scheduled delivery date.

Q

International customer.

A

If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer. For security reasons, no credit card or Paypal funds accepted for international sales.

The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following:


Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.

Q

Payment.

A

Orders must be prepaid in full prior to production. Signs In A Minute will email you an online invoice for payment. Note: For check orders, the production will start after the bank clears the check. For security purposes, the billing address must match the address on file for the credit or debit card used. We do not accept any international credit cards issued by non-u.s. banks/issuers.
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